Four years ago, SSA brought together executives from the five most prominent transfer agents to discuss today’s big issues and the industry’s direction. A lot has changed since then. To help shareholder services professionals get a refreshed view of the changing landscape, SSA recently held another transfer agent panel session.

Participants included Marty Flanagan from AST/Equinity; Ann Bowering from Computershare; Piero Falcone from Securitize; and Rob Franz from Broadridge; with moderator Jon Ciciola from the Depository Trust & Clearing Corporation.

With the ongoing movement to eliminate new issuances of physical securities and transition to electronic records, panelists shared what their companies are doing to support dematerialization. View their discussion:

Panelists also discussed:

• How transfer agents can differentiate themselves from brokers, as well as how they are working with brokers to improve the industry.
• Combatting fraud.
• Cybersecurity regulation.
• Blockchain, cryptocurrency and digital assets.
• Unclaimed property audits.
• Industry consolidation.
• How issuers can reduce costs.
• TAs offshoring processes.
• Employee retention.
• Encouraging shareholder engagement.
• Automation and innovation.

SSA members who were unable to attend the Transfer Agent Panel Session can view the entire discussion on demand.

Becoming an SSA member provides access to online and in-person SSA events like the Transfer Agent Panel Session. Learn about becoming a member.